Terms of Service

By accessing or using the MedFitness platform (the "Service"), operated by Medtra Inc. ("we", "our", "MedFitness"), you agree to be bound by these Terms of Service.

If you do not agree to these terms, you must not use the Service. Continued use of the Service after any modifications to these terms constitutes your acceptance of those modifications.

These terms are governed by the laws of Quebec, Canada.

MedFitness is a digital fitness platform that offers:

• Personalized training programs (weight training, calisthenics, yoga, plyometrics, mobility)
• Workout tracking and progression monitoring
• Chaos Mode (AI-generated random workouts)
• Body measurements, weight, and progress photo tracking
• Hormonal tracking for women (cycle-adapted training)
• Smartwatch integration (Apple Watch, Samsung Watch)
• Live personal coaching by certified coaches
• Community features with news feed, challenges, and leaderboards
• Nutrition integration via MedNutrition
• Motivation tools (daily messages, mental journal, emotional check-in)

The Service is provided "as is" and "as available." We reserve the right to modify, suspend, or discontinue all or part of the Service at any time.

To use MedFitness, you must:

• Be at least 14 years old (with parental consent for ages 14-17)
• Provide accurate, complete, and current information upon registration
• Keep your information up to date
• Protect the confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your account

You are fully responsible for all activity that occurs under your account. MedFitness will not be liable for losses resulting from unauthorized use of your account.

We reserve the right to suspend or close your account if we believe you have violated these terms.

Available Plans

Plan	Price	Included
Free	$0/mo	3 basic programs, session tracking, limited stats, community
Pro	$29.99/mo	Unlimited programs, Chaos Mode, advanced tracking, Apple Watch/Samsung, full stats, priority support
Coaching	$79.99/mo	Everything in Pro + dedicated personal coach, nutrition plan, weekly video calls, real-time adjustments

All prices are in Canadian dollars (CAD) and include applicable taxes.

Billing

• Payments are processed securely by Stripe.
• Subscriptions are billed monthly at the beginning of each billing period.
• Subscriptions auto-renew until cancelled.

Cancellation

• You can cancel your subscription at any time from your account settings.
• Cancellation takes effect at the end of the current billing period.
• You retain access to paid features until the end of the paid period.

Refund Policy

• 7-day guarantee: If you are not satisfied, you can request a full refund within 7 days of your first payment.
• After the 7-day period, no pro-rata refunds will be issued for the current period.
• Refund requests must be sent to [email protected].

Quebec Consumer Protection Act

In compliance with Quebec's Consumer Protection Act:

• All displayed prices include taxes.
• A clear contract detailing services and price is provided before payment.
• You have a right of resolution in accordance with the law.
• No hidden fees are applied.

You retain all ownership rights to content you submit to MedFitness, including:

• Progress photos and body images
• Training and health data
• Messages sent through the platform
• Check-ins and notes
• Community posts

By submitting content, you grant us a limited, non-exclusive, revocable license to:

• Store, display, and process your content to provide the Service
• Generate aggregated, anonymized analytics to improve the Service
• Display your community content to other users (only content you choose to publish)

This license ends when you delete your content or close your account.

You can export your data at any time in JSON or CSV format (right to portability).

Coaches using the MedFitness platform must:

• Hold valid certifications in personal training or a related field
• Provide programs adapted to the client's declared level and limitations
• Respect the confidentiality of their clients' data
• Not give medical or nutritional advice beyond their scope of practice
• Report any safety concerns regarding a client
• Follow the MedFitness Coach Code of Conduct

MedFitness verifies coach certifications but does not guarantee the individual quality of each coach. Coaches are independent professionals, not employees of Medtra Inc.

MedFitness reserves the right to remove access from any coach who does not meet these responsibilities.

By using MedFitness, you agree to:

• Medical consultation: Consult a physician before starting any training program, especially if you have pre-existing medical conditions.
• Honest information: Provide accurate information about your health status, injuries, limitations, and medical conditions.
• Safety: Follow safety guidelines for each exercise and use proper technique.
• Listen to your body: Immediately stop any exercise that causes pain (beyond normal training discomfort).
• Equipment: Ensure your equipment is in good condition and suitable for the exercises being performed.
• Emergency: In case of serious injury, seek professional medical help immediately. MedFitness is not an emergency service.

• You should always consult a physician before starting a training program, modifying your diet, or taking supplements.
• Physical exercise carries inherent risks of injury. You train at your own risk.
• Results vary from person to person. We do not guarantee any specific results.
• Hormonal tracking is not a medical diagnostic tool. Consult a gynecologist for any reproductive health concerns.
• Nutritional data is provided for informational purposes only and does not replace the advice of a professional nutritionist or dietitian.
• If you experience abnormal symptoms (chest pain, dizziness, excessive shortness of breath), stop exercising and consult a physician immediately.

All content and elements of the MedFitness platform are the property of Medtra Inc. or its partners, including:

• Training programs created by MedFitness and its coaches
• Exercise descriptions, videos, and animations
• Interface design, graphics, and source code
• The "MedFitness" name, logo, and associated trademarks
• Blog articles and educational content
• Program generation algorithms and Chaos Mode

You receive a personal, non-exclusive, non-transferable, and revocable license to use the Service in accordance with these terms.

It is prohibited to copy, modify, distribute, sell, or use for commercial purposes any MedFitness content without prior written authorization.

When using MedFitness community features, you agree to:

• Be respectful toward all members, coaches, and employees
• Not post hateful, discriminatory, sexually explicit, or illegal content
• Not harass, bully, or threaten other users
• Not spread false information about health or fitness
• Not promote dangerous products (steroids, illicit substances)
• Not advertise or spam in the community
• Respect other members' privacy (do not share their photos without consent)
• Report any inappropriate content to our moderation team

MedFitness reserves the right to remove any content and suspend or close the account of any user who violates these rules, without notice or refund.

You are strictly prohibited from:

• Sharing your login credentials with third parties
• Creating multiple accounts for the same person
• Using robots, scripts, or automated tools to access the Service
• Scraping or data mining the platform
• Reverse engineering, decompiling, or disassembling the software
• Attempting to circumvent the platform's security measures
• Impersonating another user or coach
• Using the Service for illegal purposes
• Reselling or redistributing MedFitness content or programs
• Interfering with the normal operation of the Service

To the fullest extent permitted by applicable law:

• MedFitness and Medtra Inc. shall in no event be liable for physical injuries resulting from the use of our training programs. Physical exercise is performed at your own risk.
• We are not responsible for pre-existing medical conditions or complications that may occur during training.
• We are not liable for indirect, incidental, special, or consequential damages, including loss of data, profits, or opportunities.
• Our maximum total liability to you shall in no event exceed the amount you paid for the Service during the preceding 12 months.
• We do not guarantee that the Service will be uninterrupted, error-free, or virus-free.
• Our coaches' advice and programs are provided in good faith but without guarantee of results.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our limitations apply to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Medtra Inc., its officers, directors, employees, coaches, and agents from and against any claims, demands, damages, losses, costs, or expenses (including reasonable attorney fees) arising from:

• Your use of the Service
• Your violation of these terms
• Your violation of any third-party rights
• Any content you submit through the Service
• Any injury resulting from your participation in a training program

These terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein.

Any dispute arising from these terms or the use of the Service shall be submitted to the exclusive jurisdiction of the courts located in the judicial district of Montreal, Quebec, Canada.

If you reside outside Quebec, mandatory provisions of the law of your jurisdiction of residence may apply to the extent provided by law.

In the event of a dispute relating to these terms or the Service:

1. Direct contact: Contact us first at [email protected]. We will endeavor to resolve the issue informally within 30 days.
2. Mediation: If the dispute cannot be resolved informally, the parties agree to submit the dispute to mediation before proceeding with any legal action. Mediation will take place in Montreal, QC, in French or English at the parties' preference.
3. Courts: If mediation fails, the dispute will be submitted to the competent courts of the judicial district of Montreal, Quebec.

Nothing in this clause prevents you from filing a complaint with Quebec's Office de la protection du consommateur or the Commission d'accès à l'information.

MedFitness shall not be liable for any failure or delay in performing its obligations resulting from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• Pandemics or epidemics
• Wars, acts of terrorism, civil unrest
• Power or telecommunications outages
• Cyberattacks or third-party server failures
• Government actions or legislative changes
• Strikes or labor disputes

In the event of force majeure, our obligations will be suspended for the duration of the event. If the event lasts more than 90 days, either party may terminate the contract.

If any provision of these terms is found to be invalid, illegal, or unenforceable by a competent court:

• That provision will be modified to the minimum extent necessary to make it valid and enforceable.
• If modification is not possible, the provision will be deemed severed from these terms.
• The remaining provisions will remain in full force and effect.
• The invalidity of a provision in one jurisdiction does not affect its validity in other jurisdictions.

We reserve the right to modify these terms at any time. In case of modifications:

• We will notify you by email and/or in-app notification at least 30 days before significant changes take effect.
• The "last updated" date will be changed at the top of this page.
• For changes affecting pricing, a 30-day notice will be provided.
• Your continued use of the Service after the effective date constitutes your acceptance of the modified terms.
• If you do not agree to the new terms, you must stop using the Service and close your account.

For any questions regarding these terms:

Consumer protection bodies:

• Office de la protection du consommateur du Québec: www.opc.gouv.qc.ca
• Commission d'accès à l'information du Québec: www.cai.gouv.qc.ca